Sales staff are sometimes really rude (but Mr Posner assures me that they are working on this. Honest and reliable. Amongst the best prices you will find from a reputable dealer.
From: firstname.lastname@example.org (Sonny Sachdeva) Newsgroups: rec.photo.marketplace Subject: Do NOT use Beach Camera Date: 2 Jan 1996 22:06:39 GMT Organization: Swiss Bank Corporation, High Timber St, London, UK The following is a synopsis of a true experience I had. The flame makes me feel better (somewhat) and I figured everyone who may use this company should know about this. I ordered a camera from Beach Camera in September. They advertised the cheapest price on a Nikon N50 Deluxe package, and when I went to place the order, I found that the battery wasn't included. This would put their price on par with other mail order companies and it should have been a warning to me, but I was going on vacation in a few days and wanted to get my hands on the camera to practice for a few days. I opted for express 2 day delivery (another $35, I think) and was all set. When I didn't receive the camera on the second day, I called Beach Camera to find out why. They hadn't even shipped it, but acknowledged that they had screwed up and that my camera would be on its way Next Day air pronto. I took the UPS shipper number down and figured all I could do was sit and wait. I didn't receive the camera the next day, and when I called up UPS to find out what had happened to the high-priority overnight package, I found that they had no record of it. This is disconcerting because UPS scans a package three times - once when picked up, once when it reaches its destination city, and once when it is delivered. I called Beach Camera and they assured me that the error was UPS's fault. I let them know that if I did receive the camera, I would be returning it unopened and that I wanted them to credit the account and they agreed. I then ordered the Camera from Camera World in Oregon, got the best price, great service, and they helped me out of a jam by delivering the package on the weekend (I was leaving the next day). When I got back from vacation, I found the camera waiting for me on my desk - it turns out that Beach Camera had shipped the priority package by regular UPS ground. I returned the package unopened as promised and indicated to my credit card company that I wished to protest the charge. Beach Camera stated that the charge is valid. What a bunch of lying scumbags. I can't believe what assholes they are being about this. I'm posting this as a public service to fellow photographers who may be lured into Beach's web of deceit. I encourage you to warn anyone of their unethical practices. The BBB will definitely be getting a call about this.